Returns and exchanges

  • If you are not 100% satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days and in perfect original saleable condition with the original packaging.
  • We offer a refund or exchange service, but we can’t refund your original or return postage costs if you have simply changed your mind.
  • We advise keeping your goods in their original packaging while you make your mind up to prevent any accidental damage.
  • We do not accept returns on gift cards.

How to return or exchange products:

Please email us

upstairs (at) gathered handmade.co.uk

  • State your name, email address, the item you wish to return, the reason for return and if you want a refund or exchange. We will email you back with a returns code.
  • Please post your goods back to us within 14 days including your name and returns code within the parcel.
  • The items must be sent back unworn, in saleable condition with their original tags and packaging.
  • All items returned to us are at your own risk and expense, so we recommend using a recorded service.

Returns Address :

Gathered Returns

81 Cheap Street

Sherborne

Dorset

DT9 3BA.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
  • If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

  • Only full priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges

  • We only replace items if they are defective or damaged.  We will advise you if the item you wish to exchange for is available, in the case that it is not available, we will issue a refund.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Cancellations

If you want to cancel your order please notify us asap by emailing us at:
upstairs (at) gathered handmade.co.uk

 

Thank you.

Site Design and Development: TEKOA Creative